Product Releases

Access your 3CX Wallboard from Salesforce with Mr. VoIP tools
Access your 3CX Wallboard from Salesforce with Mr. VoIP tools

Easier Call & Queue Monitoring with a Salesforce Wallboard 

For all our partners and users who are using Salesforce as their CRM we’ve got an announcement to make!

You can now view your call center wallboard directly from your Salesforce dashboard. This new feature makes monitoring your team and calls just that much efficient. It also makes it easier for agents to stay informed and keep track of their overall performance.

View your call center wallboard from within your Salesforce CRM with Mr VoIP's Salesforce integration

What’s included: 

All data and information are displayed in real time and includes: 

  • Inbound queue calls 
  • Total number of calls made 
  • Calls in waiting 
  • Answered and abandoned calls 
  • Available and busy agents 
  • Talk time 
  • Average waiting & handling time 

Why use a Wallboard

Wallboards are vital for any call center. They allow you to make fast decisions based on real-time data, monitor SLAs, boost agents’ performance and increase team motivations. It enables the overall operations to work more smoothly and efficiently.

Having your wallboard accessible from within your Salesforce CRM just makes your life that much easier as data is accessible with the click of a button. Check out all the features our Salesforce integration has to offer.

Read more about the benefits and do’s and don’ts of your call center wallboard in our recent post.

Contact us for a live demo.

We develop any customized solution to fit your business needs

Make your 3CX V18 install truly yours!
v18 featured_featured blog

Make your 3CX V18 install truly yours!

No matter how great something is, if it’s not made for you, it won’t meet all your business needs. A customized solution beats out-of-the-box offerings any day. And as the famous saying goes “one size does not fit all”.

Mr. VoIP tools are now fully compatible with 3CX V18 meaning that you can take your 3CX install to the next level and make it truly yours by integrating our tools into your PBX.

We develop customizations for your business needs

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download mconnect app
download mconnect app

mConnect Wallboards for Real-time Metrics and Current Data Displays!

The Ultimate Visual Tool for Call Centers!
Customize your 3CX Wallboard with mconnect!
mConnect Wallboards for Real-time Metrics and Current Data Displays!

Managing your call queues and monitoring the performance of your agents have never been this easy. Gone are the days of whiteboard and spreadsheet calculation. Don’t wait till the end of the month to take a decision. Get to know what is happening in the Queue while it is happening and take immediate action.

mConnect’s Customised Wallboards that come loaded with revolutionary features are a good buy to have a quick look at the metrics of the moment.

Customised Features:

  • Track Calls
  • Transfer
  • Listen
  • Whisper
  • Barge in

How can Customised Wallboards help your business?

Track the calls in Queue:

The number of calls waiting in a queue, the name of the queue and the number of the queue will be displayed for anytime view. When there is an inbound call, there are options for the admin/manager or the concerned authority to listen, whisper, barge-in or transfer the call.

Listen!

You can listen to what the agent and customer are talking without their knowledge. Helps to assess the skill and performance level of the agent; the customer’s expectations and the purchase pattern.

Whisper!

You can talk with the agent without the customer knowing about it, while listening to both of them. Lend a timely help to solve the issue or close the sales.

Barge in!

Just barge-in into the conversation that is happening between the agent and the customer. Not at all rude when it comes to saving your business or sales. Maybe, your agent is sincere but lacks some skill. Help him to get through with the angry customer who is upset about a complicated product failure. Take control of the situation to straighten out issues and your customer would be only happy about that additional attention and assistance.

Transfer!

A great time-saver. Is your customer very angry or upset with an unexpected problem? Transfer the calls quickly to an agent with the appropriate skill-set. Timely support surely calms the customer. Quick transfer the enquiries to the sales team for instant conversion.

In a conversation, Manikandan Chockalingam, Founder, Cal4Care Group, mentioned that, “mConnect customised wallboards are designed to create a strong link between expert agents, enhanced productivity, happy customers and profit.”

Key Benefits

  1. Colourful and dynamic wallboards
  2. Tailor-made to suit your budget.
  3. Route the waiting calls to agents who are available.
  4. Find reasons for abandoned calls and for the “calls-waiting” for a long time.
  5. Motivate agents to answer more calls.
  6. Device strategies instantly to improve the business operation.

Get dynamic data for instant decision-making!

Introductory Lines:

Why so many calls are going abandoned? Are the “calls-waiting” turning away your customers? Why your agent couldn’t make it to the end of the purchase cycle? Do you think a little extra help at the right time could have resulted in closing the sales? Why don’t we save the customer’s time by transferring calls instantly? How can you increase the ROI? Are your agents putting out their best? Find solutions for all this and more through mConnect’s Customised Wallboard. Boost production, Track calls, Whisper, Bargein, Listen, Transfer and more.

We develop customizations for your business needs

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mrvoip wbrtc
mrvoip wbrtc

Introducing Mr.VoIP’s Advanced WebRTC Dialer – Personalise Your Business Communication

Mr.VoIP, a trademark for innovation, presents WebRTC dialer, an industry-leading open sourced venture for realtime media communication. The dialer offers high availability and a global reach and the technology allows the business houses to increase their scope, improve the productivity and upswing the quality of customer service.

The dialer is wrapped with simple API for rapid scalability and can be used in browsers such as Chrome, Firefox, Safari and others. Now you can start a voice or video conversation from the browser and do screen sharing with crystal-clear quality and almost no interruption. The dialer creates more efficiency for the end user especially during a web conference, as all the participants can enjoy high quality voice, video and screen-sharing and can carry-on with a spontaneous work-flow with less interruptions.

We are a great-way advanced from other providers that we connect the WebRTC dialler through SIP and it can be easily integrated with all types of PBX and CRMs and exclusively with 3CX PBX, Cal4Care CMS, mConnect Omnichannel and other latest technological platforms. The innovative technology helps to merge VoIP and the web. The flexibility of the new technology enables access to microphones, cameras and computer screens on devices. It is compatible on apple and android mobiles and you can carry your conversation with you, wherever you go, without depending on your mobile network coverage.

“When you choose Mr.VoIP’s WebRTC dialer, you are deciding on a constantly developing innovative technology and will continue to enjoy high quality business conversations…” said, Manikandan Chockalingam, the Founder of Cal4Care Groups.

New WebRTC dialler for 3CX. Dial from your browser or CRM
WebRTC is a huge cost-saver for all types of business and is a big plus for call centers. It does not require any extra-investment or maintenance and can be easily integrated without any additional plugins or apps. As making and taking calls has become a browser function, it makes it easy to connect with customers and co-staff securely and globally without paying a single penny. You can provide personalised and fast customer support through mobile app or website via video consulting and also offer omnichannel support. You can quickly respond to requests, share info and conduct surveys in the customer’s preferred channel, all the while protecting your client’s privacy. The dialler helps to increase the productivity of your agents by switching over from video to voice calls without switching over devices. To put it simple, get supreme call quality while making business calls without breaking your bank anymore.

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We develop any customized solution to fit your business needs

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