Managing your call queues and monitoring the performance of your agents have never been this easy. Gone are the days of whiteboard and spreadsheet calculation. Don’t wait till the end of the month to take a decision. Get to know what is happening in the Queue while it is happening and take immediate action.
mConnect’s Customised Wallboards that come loaded with revolutionary features are a good buy to have a quick look at the metrics of the moment.
- Track Calls
- Barge in
How can Customised Wallboards help your business?
Track the calls in Queue:
The number of calls waiting in a queue, the name of the queue and the number of the queue will be displayed for anytime view. When there is an inbound call, there are options for the admin/manager or the concerned authority to listen, whisper, barge-in or transfer the call.
You can listen to what the agent and customer are talking without their knowledge. Helps to assess the skill and performance level of the agent; the customer’s expectations and the purchase pattern.
You can talk with the agent without the customer knowing about it, while listening to both of them. Lend a timely help to solve the issue or close the sales.
Just barge-in into the conversation that is happening between the agent and the customer. Not at all rude when it comes to saving your business or sales. Maybe, your agent is sincere but lacks some skill. Help him to get through with the angry customer who is upset about a complicated product failure. Take control of the situation to straighten out issues and your customer would be only happy about that additional attention and assistance.
A great time-saver. Is your customer very angry or upset with an unexpected problem? Transfer the calls quickly to an agent with the appropriate skill-set. Timely support surely calms the customer. Quick transfer the enquiries to the sales team for instant conversion.
In a conversation, Manikandan Chockalingam, Founder, Cal4Care Group, mentioned that, “mConnect customised wallboards are designed to create a strong link between expert agents, enhanced productivity, happy customers and profit.”
- Colourful and dynamic wallboards
- Tailor-made to suit your budget.
- Route the waiting calls to agents who are available.
- Find reasons for abandoned calls and for the “calls-waiting” for a long time.
- Motivate agents to answer more calls.
- Device strategies instantly to improve the business operation.
Get dynamic data for instant decision-making!
Why so many calls are going abandoned? Are the “calls-waiting” turning away your customers? Why your agent couldn’t make it to the end of the purchase cycle? Do you think a little extra help at the right time could have resulted in closing the sales? Why don’t we save the customer’s time by transferring calls instantly? How can you increase the ROI? Are your agents putting out their best? Find solutions for all this and more through mConnect’s Customised Wallboard. Boost production, Track calls, Whisper, Bargein, Listen, Transfer and more.