Mr. VoIP
Call center agents wearing headsets working at their desks

3CX Customization, Built to Order

Your call center.
Customized for your business.

Out-of-the-box 3CX ticks most boxes for most businesses. You're not most businesses.

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  • 3CX-Exclusive Customization
  • 10+ Years of 3CX Development
  • Singapore-Based Support Team
  • Part of the Cal4Care Group

CRM. Reports. Wallboards.

Your Customized Call Center Software

Your customers expect speedy and excellent service from your call center agents. Are you providing them with the right software and tools to accomplish this? Can they make and receive calls via their CRM software? Can they generate customized reports to focus on areas of improvement? Does your call center software allow you to create different wallboards to monitor call performance? At Mr.VoIP we specialize in customizing your 3CX Call Center software to tick all those boxes and more.

Available On-Premise or Cloud

Built for the way call centers actually work.

PPriya NairOn call · 02:14
DDavid ChenWrap-up
AAmara BelloAvailable

Which CRM are you using? We'll integrate it

Custom CRM Integrations

Ensuring seamless integration between your CRM system and your call center software is vital to guarantee excellent customer service. At Mr. VoIP we make this happen. Whether you’re using a known CRM such as Salesforce, Zoho, Zendesk or HubSpot or have opted for a custom-built CRM, with Mr. VoIP you can rest assured that your system will communicate seamlessly with your call center software.

  • Make and receive calls from any CRM
  • Automate call flows with a customized CFD
  • Agent call center rating reports
  • Automatic call journaling and logging
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92%

SLA met

18s

Avg wait

Custom Wallboards

Custom Wallboards

Each call center has different objectives, KPIs, SLAs and so on. Therefore, your call center software should offer you the ability to customize your wallboard depending on the data and information that is important to your business. Or, you might want to display different data to different team members depending on the job role and responsibilities. This and much more is possible with our custom wallboard tool.

  • Colour coding for easier reading
  • Show on desktop, smartphones, web browsers
  • Ensure targets and SLA times are met
  • Customize the data you display to your call center
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Weekly call volume

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Know what's happening with custom reports

Custom Call Center Reports

Find out where your agents are thriving and which areas you need to work on improving with advanced customized reports for your call center software. Our custom reporting solution for call center software provides in-depth data on your inbound and outbound calls and generates reports from 3CX as well as your CRM.

  • Ability to filter out specific calls from call logs
  • Use smartphone apps or web app to view call reports
  • Receive reports in HTML, PDF, CSV, XML and rich text format
  • Agent call center rating reports
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Get the right customization for YOUR call center.

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7000+
Customers
10+
Years of Experience
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Global Offices
100+
Employees

The Full Toolkit

Uncover all our Call Center Software Customizations

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CRM Integration

No matter which CRM system you're using, our custom solution ensures seamless integration between your PBX and other in-house systems — whether that's a well-known CRM like Salesforce, HubSpot or Zendesk, or something built in-house.

PNPriya NairInbound call · record matched
  • Initiate calls from any system
  • Inbound calls are linked to the customer record
  • Customer records pop up on screen
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Custom Wallboard

Customize your call center wallboard and pick the information you want your team to see — ticketing data, CRM information, SLAs, KPIs, the options are limitless.

  • Colour coding for easier reading
  • Show on desktop, smartphones, and web browsers
  • Ensure targets and SLA times are met
  • Customize the data you display to your call center

CTI & WebRTC

Easy Communications from your CRM or browser

  • Dial and log calls directly from your CRM or browser
  • Voice and video calling with no plugins required

Billing Solution

One stop shop for communications and accounting

  • One login for billing and calling
  • BI reports, alerts and dynamic routing in one system

Agent Rating Software

Give your customers a voice with an Agent Rating System

  • Let customers rate their call center experience
  • Surface dissatisfaction early to protect your reputation

Call Flow Designer

Ensure your calls go to the right place with the CFD

  • User input menu
  • Record / playback

Predictive Dialer

Boost customer response rates with a predictive dialler

  • Numbers cross-checked against whitelist/blacklist data
  • Reduces agent downtime between calls

Built around who runs your call center.

Smiling call center agent wearing a headset

Call Center Agents

Manager reviewing documents with a colleague in a meeting

Contact Center Managers

IT administrator typing on a keyboard in front of monitors

IT Administrators

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Resellers & Partners