Offer Exceptional Customer Service with our Email Ticketing Feature
mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.
In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on.
In our latest video we explain how all the above work and more. Take a look!
We develop customizations for your business needs
We’re introducing a new feature to our VoIP tool range: the Call Recording Encryption tool. This new tool is easy to use and configure, providing
Make it easier to dial numbers directly from your browser or CRM using Mr. VoIP’s Click2Call plugin. The plugin uses 3CX and allows your agents
With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the