Day: March 20, 2023

How to use the email ticketing feature in mConnect
How to use the email ticketing feature in mConnect

Offer Exceptional Customer Service with our Email Ticketing Feature

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.

In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on. 

In our latest video we explain how all the above work and more. Take a look!

We develop customizations for your business needs

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Call pop-ups, wrap-up codes, surveys and more in latest video
Call pop-ups, wrap-up codes, surveys and more in latest video

Your All-in-One Video tutorial for call pop-ups, wrap up codes and reports 

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any other.

In our latest video we explain:

  • How the call pop-ups work with a new or existing contact,
  • How to upload a contact list
  • How you can send your callers to take a survey
  • How you can manage and configure your wrap-up and aux codes
  • How you can generate wrap-up and aux codes in a few easy steps

We develop customizations for your business needs

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