3CX Support: Add-ons & Customizations

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations.

This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team.

You get Support from us

If you are using any one of our 3CX Add-ons or customizations by Mr. VoIP or mConnect, we commit to supporting you 100% with your 3CX installation. This includes:

Configuration & Setup
Management & Maintenance
Troubleshooting
Security vulnerabilities & Updates

How to open a support ticket

Login to your Cal4Care portal and click on “Support Ticket”- the pink button on the top right menu.
Click on “Create New Ticket” – top right in green.
Fill in the form with as much detail as you can to help us resolve your issue faster. Share any screenshots or files for easier resolution.

Feel free to reach out to any member of our team should you need any clarifications.

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