How to Set Call Pop-ups and Recordings in your 3CX Softphone ​​

  • Open your 3CX Client and click on Settings 
  • Click on Advanced Settings 
call recording settings
custom softphone advance settings
  • Click on Behavior
custom softphone behavior settings
  • From within the Behavior Panel follow the steps:

1. Focus: Select Checkbox  

2. Select Blind transfer  

3. External Application: Select Checkbox 

4. Choose your Browser e.g. Internet Explorer from the installed location (e.g.: C:\Program Files (x86)\Internet Explorer\iexplore.exe) 

5. Parameter to send: Copy paste the below url: 

Note: You should change the DID number (red color text) as per client the Extension number for individual machine. 

behavior options
call recording internet options
  • Open Internet Explorer.  

    Go to Tools > Internet Options > Click Tabs 

call recording settings
  • From within Tabbed Browsing, uncheck the marked location and click OK 

call recording
  • After attending the inbound call, the popup window opens 


  1. If you want to record the specific call you can enter the PIN number (e.g: PIN256489556) and click the Record button. 
  2. If you don’t need to record the call, click cancel. 

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