Integrate Freshdesk with
your Contact Center

A seamless integration for Freshdesk and 3CX 

freshdesk

Make Freshdesk a Communications Tool

Answer tickets, chats, emails and calls from one centralized location with the Freshdesk contact center integration. Automate tedious admin tasks and save your agents’ time as well as increase your customer satisfaction rates. 

Automate Call & Contact Management, Logging & Journals

Your agents can really focus on the customer and their needs by automating call logging and journals. Call management is done directly from the browser with an embedded dialler and contacts are synchronized in both Freshdesk and 3CX.  

call logging - journals - contacts
freshdesk integration

An Easy, Effortless Integration

The Freshdesk contact center integration for 3CX does not require any extensive training or steep learning curves that can result in down-time. Watch your contact center’s productivity and efficiency boost and your customer retention rates increase from day one. 

call journaling

Call Journaling

call pop up

Call
Pop-ups

follow ups

Call
Follow-ups

add contacts

Contact Creation

click2call

Click-to
call

Get the best solution for YOUR Call Center

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