Microsoft Teams Phone System Integration
A smooth Microsoft Teams & 3CX Phone System integration
Make Microsoft Teams a complete communications tool
Boost your agents’ productivity and watch your customer service rates skyrocket with the Microsoft Teams and 3CX Phone System integration. Enable your team to manage calls and contacts from one centralized location and save them time on manual tasks.
Automatic Call Logging, Journals & Contacts
Allow your agents to work more efficiently with automatic call logging and call journaling. By relieving them of the manual task to log calls you enable them to focus on the customer during a call and not on tedious admin tasks. They can also add follow-up actions at the end of the call to ensure maximum satisfaction.
Trouble-free Teams and Phone System Integration
The integration between Teams and 3CX Phone System is easy and straightforward. No additional training is required for your contact center agents or your system administrators. They will literally hit the ground running from the word “go”.
- Automatic call logging and journaling within Teams
- Intelligent call pop-ups displaying relevant contact information
- Built-in call follow-up scheduling and task management
- One-click contact creation directly from call interactions
- Click-to-call functionality for simplified dialing
- No additional training required for administrators or agents
Want Microsoft Teams connected to your PBX?
Every Mr. VoIP integration is built around your existing 3CX setup — tell us what you're running and we'll scope it.
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