Custom Reporting

Know what's happening with custom reports

Get personalized call reports with data retrieved from both your 3CX and CRM systems. No two call centers share the same KPIs, SLAs and team structure — so why should the same report work for everyone?

Mr. VoIP's custom call reporting solution lets you pick and mix the data you need, with real-time report modules and advanced search and filtering.

We'll look at your needs and requirements and customize reports to match — whether that's in-depth inbound/outbound call data or chat logs. Filter specific calls from your logs and analyze them with our custom solution, and visualize your organisation's performance while monitoring efficiency and improving productivity and customer experience.

• Filter out specific calls from call logs
• View call reports via smartphone app or web app
• Receive reports in HTML, PDF, CSV, XML, or rich text format
• Agent call center rating reports
• Real-time report modules with advanced search and filtering
• Reports delivered by email or opened in your softphone
• Inbound/outbound call data and chat logs in one place