Mr. VoIP

VoIP Tools

Complete Call Center Customization Tools for 3CX

Out-of-the-box solutions may tick most boxes for most businesses. You're not most businesses. Mr. VoIP builds the customization layer 3CX doesn't ship with — for every kind of call center.

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CRM Integration

No matter which CRM system you're using, our custom solution ensures seamless integration between your PBX and other in-house systems — whether that's a well-known CRM like Salesforce, HubSpot or Zendesk, or something built in-house.

PNPriya NairInbound call · record matched
  • Initiate calls from any system
  • Inbound calls are linked to the customer record
  • Customer records pop up on screen
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Custom Wallboard

Customize your call center wallboard and pick the information you want your team to see — ticketing data, CRM information, SLAs, KPIs, the options are limitless.

  • Colour coding for easier reading
  • Show on desktop, smartphones, and web browsers
  • Ensure targets and SLA times are met
  • Customize the data you display to your call center

CTI & WebRTC

Easy Communications from your CRM or browser

  • Dial and log calls directly from your CRM or browser
  • Voice and video calling with no plugins required

Billing Solution

One stop shop for communications and accounting

  • One login for billing and calling
  • BI reports, alerts and dynamic routing in one system

Agent Rating Software

Give your customers a voice with an Agent Rating System

  • Let customers rate their call center experience
  • Surface dissatisfaction early to protect your reputation

Call Flow Designer

Ensure your calls go to the right place with the CFD

  • User input menu
  • Record / playback

Predictive Dialer

Boost customer response rates with a predictive dialler

  • Numbers cross-checked against whitelist/blacklist data
  • Reduces agent downtime between calls

We offer any kind of custom development to meet your needs and requirements. Explore custom development or start with our forever free 3CX APIs — no credit card required.