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Call Flow Designer

Ensure your calls go to the right place with the CFD

Automate Call Flows.

Save time and boost customer satisfaction with automatic call flows.

Easily create automatic call flows with the Call Flow Designer — saving your agents time and improving customer experience by connecting callers to the right person immediately.

With an easy-to-use, drag-and-drop interface, no programming or scripting is required to build complex call flows and voice applications visually.

Set up rules for call routing based on time of day, customer type or reason for calling, so no call is missed — with authentication and credit-card components to keep security and privacy covered.

  • User input menu
  • Record / playback
  • Transfer / disconnect
  • Database access
  • Email sender
  • Read / write to file
  • Code execution
  • HTTP requests

Call flows you can build

Call flows are an important part of any call center — here are some examples of what you can build yourself.

  • Route calls based on time of day
  • Direct calls based on customer input
  • Validate customer data against a database
  • Call surveys
  • Implement a voice payment gateway
  • Call-back scheduler
  • Enhanced HTTP API voice
  • Automatic outbound dialler — call numbers and distribute to agents
  • 3CX Monitor and app designer add-ons
Call Flow Designer call-control blocks (Prompt Playback, Record, Transfer, Disconnect Call) wired into a menu with Sales, HelpDesk and Operator options
Call Flow Designer illustration

Want this for your call center?

Every Mr. VoIP tool is built around your existing 3CX setup — tell us what you're running and we'll scope it.

Get in touch

Or start with our forever free 3CX APIs — no credit card required.

  • 3CX-Exclusive Customization
  • 10+ Years of 3CX Development
  • Singapore-Based Support Team
  • Part of the Cal4Care Group