Guide

How to Set Call Pop-ups and Recordings in Your 3CX Softphone

Configure your 3CX softphone so every inbound call opens a pop-up for recording, no matter which device you're on. Follow these steps in order.

1. 1Open your 3CX Client and click on Settings.
2. 2Click on Advanced Settings.
3. 3Click on Behavior.
4. 4In the Behavior panel, select the checkbox for Focus, then select Blind transfer.
5. 5Select the checkbox for External Application, then choose your browser from its installed location (for example C:\Program Files (x86)\Internet Explorer\iexplore.exe).
6. 6Copy and paste the parameter URL into the Parameter to send field, for example https://<your-recording-server>:8000/record.aspx?phoneNumber=%CallerNumber%&did=xxxxxx — modify the DID number to match the extension number on each machine.
7. 7Configure Internet Explorer by opening Tools > Internet Options and clicking Tabs.
8. 8In the Tabbed Browsing settings, uncheck the marked option and click OK.
9. 9After attending an inbound call, the popup window opens — enter your PIN and click Record to capture the call, or click Cancel if a recording isn't needed.