Zendesk and 3CX Call Center Integration
Seamlessly integrate Zendesk with your call center software
Transform Zendesk into a powerful communications tool
Boost agent productivity, reduce wasted time and increase customer satisfaction with the Zendesk call center integration for 3CX. Enable your agents to manage calls and automate tedious manual admin tasks from one centralized location.
Call Management & Logging, Journals & Contacts
Call and contact management, call logging and call journaling can all be automated allowing your agents to focus on what really matters – your customer. They can even add follow-up actions at the end of the call to ensure maximum satisfaction.
An Effortless Zendesk Call Center Integration
By integrating your Zendesk CRM with 3CX’s Call Center you get the best of both worlds without wasting time on extensive training or steep learning curves. Your teams and agents will hit the ground running from day one and you will see your customer service levels hit an all-time high.
- Call journaling that automatically logs call details and interaction notes within Zendesk
- Call pop-ups that display caller information automatically on incoming calls
- Follow-up management to schedule and track post-call actions directly in the CRM
- Contact creation to add and manage customer contacts seamlessly during calls
- Click-to-call to initiate calls directly from Zendesk contacts and tickets
- Call logging automation that reduces manual data entry and administrative overhead
Want Zendesk connected to your PBX?
Every Mr. VoIP integration is built around your existing 3CX setup — tell us what you're running and we'll scope it.
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