Integrate Freshdesk with your Contact Center
A seamless integration for Freshdesk and 3CX
Make Freshdesk a Communications Tool
Answer tickets, chats, emails and calls from one centralized location with the Freshdesk contact center integration. Automate tedious admin tasks and save your agents’ time as well as increase your customer satisfaction rates.
Automate Call & Contact Management, Logging & Journals
Your agents can really focus on the customer and their needs by automating call logging and journals. Call management is done directly from the browser with an embedded dialler and contacts are synchronized in both Freshdesk and 3CX.
An Easy, Effortless Integration
The Freshdesk contact center integration for 3CX does not require any extensive training or steep learning curves that can result in down-time. Watch your contact center’s productivity and efficiency boost and your customer retention rates increase from day one.
- Call journaling that automatically logs calls and maintains detailed interaction records
- Call pop-ups that display caller information instantly on inbound calls
- Call follow-ups for scheduling and managing post-call customer touchpoints
- Bidirectional contact creation and synchronization between systems
- Click-to-call to initiate calls directly from the Freshdesk interface
- Embedded dialer for making calls without leaving the browser-based app
Want Freshdesk connected to your PBX?
Every Mr. VoIP integration is built around your existing 3CX setup — tell us what you're running and we'll scope it.
Get in touch