Guide

3CX Call Recording Configuration Guide

Set up your 3CX Client so inbound calls trigger a recording popup that saves straight into your CRM's recordings folder. Here's the configuration walkthrough.

1. 1Open your 3CX Client and click on Settings, then Advanced Settings, then Behavior.
2. 2In the Behavior panel, enable the Focus checkbox and select Blind transfer, then enable the External Application checkbox and select your browser (e.g. Internet Explorer) from its installation path.
3. 3Enter the parameter URL, for example https://<your-recording-server>:8000/record.aspx?phoneNumber=%CallerNumber%&did=xxxxxx, replacing the DID number with your extension. Set the Notify trigger to Connected and click OK.
4. 4Open Internet Explorer, go to Tools > Internet Options, and click the Tabs button.
5. 5In the Tabbed Browsing settings, uncheck "Warn me when closing multiple tabs" and click OK.
6. 6When an inbound call arrives, click the record button that appears.
7. 7A popup window opens — enter your PIN and click Record to capture the call, or click Cancel to skip it.
8. 8Once the call ends, the recording saves automatically to your designated folder (e.g. D:\CRM_Recordings).