Latest Fixes for Your Zohodesk and 3CX Integration by Mr. VoIP

Mr. VoIP Fixes an Automatic Support Operator by Integrating 3CX with Zohodesk

Mr. VoIP has completed a major upgrade by integrating 3CX with Zohodesk. The integration combines contacts found in both the CRM and 3CX systems automatically, eliminating the need to search across separate platforms. When incoming calls arrive, the system checks existing contacts and automatically creates new contact details if needed, saving time and improving agent productivity while boosting customer satisfaction.

Contact Creation & Screen Pop-up

When calls come from existing customers, the system automatically displays a screen pop-up with all customer interaction details, helping agents understand customer behavior patterns and identify issues quickly.

The integration enables round-the-clock automated support where tickets are created automatically when calls arrive, even during ring time. As Manikandan Chockalingam, Founder – Cal4Care Group, puts it: "The Mr.VoIP facilitated integration redefines customer service by providing a timely support which is most crucial in a business".

Updated Ticket

Tickets are either updated if already open or created as new and assigned to the agent. All ticket information is consolidated in one place for better understanding and personalized support.

Automatic Call Log and Call Recording URL

Call logs are automatically filed with date, time, customer number, and assigned agent name. Automatic call recordings are posted against contact information and can be downloaded and played as needed.