Your All-in-One Video Tutorial for Call Pop-Ups, Wrap-Up Codes and Reports

Every call center handles wrap-up differently — the codes agents choose after a call and the reports built from them are rarely one-size-fits-all. Our video tutorial walks through the full workflow: triggering call pop-ups for new or existing contacts, uploading contact lists, routing callers into surveys, and setting up wrap-up and auxiliary codes so reporting actually reflects how your team works.

Getting this configuration right is exactly the kind of customization work Mr. VoIP does on top of a standard 3CX install. Contact us if you'd like a hand setting up wrap-up codes and reports for your own call center.