Easier Call & Queue Monitoring with a Salesforce Wallboard

For all partners and users utilizing Salesforce as their CRM, Mr. VoIP announced a new capability: viewing your call center wallboard directly from your Salesforce dashboard. This feature enhances monitoring efficiency and helps agents track their performance more effectively.

What's Included

Real-time data displays encompass:

• Inbound queue calls
• Total number of calls made
• Calls in waiting
• Answered and abandoned calls
• Available and busy agents
• Talk time
• Average waiting & handling time

Why Use a Wallboard

Wallboards serve as essential tools for call centers, enabling rapid decisions based on current information, SLA monitoring, agent performance enhancement, and improved team motivation. Integrating wallboard access directly within Salesforce streamlines operations by making data instantly accessible.

Want to see it in action? Contact us for a live demonstration of our Salesforce integration.