Offer Exceptional Customer Service with the Email Ticketing Feature

Email support doesn't have to mean a separate inbox disconnected from the rest of your call center tools. mConnect's email ticketing feature lets agents respond to and manage tickets directly inside the same dashboard they use for calls and chat, with the ability to reassign tickets to teammates, merge duplicates, and close tickets once they're resolved.

Supervisors get visibility too, with reporting on how many tickets each agent is handling and how quickly they're getting resolved. Reach out if you'd like to see email ticketing running alongside your existing 3CX and mConnect setup.