releases
New 3CX WebRTC Dialler: Dial from Your Browser or CRM
2021-10-20
Introducing Mr.VoIP's Advanced WebRTC Dialer
Mr.VoIP presents a WebRTC dialer described as an industry-leading open-source solution for real-time media communication. The platform offers high availability and global reach, enabling businesses to expand their scope, enhance productivity, and improve customer service quality.
Key Features
The dialer operates through simple APIs for rapid scalability and works across multiple browsers including Chrome, Firefox, and Safari. Users can initiate voice or video conversations directly from browsers with screen sharing capabilities.
The solution integrates with various PBX systems and CRM platforms, with particular emphasis on 3CX PBX compatibility. It also works with Cal4Care CMS, mConnect Omnichannel, and other modern technological platforms. The technology bridges VoIP and web functionality, providing access to microphones, cameras, and computer screens. It supports both Apple and Android mobile devices.
Business Benefits
WebRTC is a cost-effective solution requiring no additional investment, maintenance, or plugins. Key advantages include:
- Browser-based calling eliminates device-switching between video and voice
- Omnichannel support capabilities for personalized customer service
- Enhanced agent productivity
- No extra infrastructure costs
- Global secure communication without traditional phone network dependencies