3CX Support: Add-ons & Customizations

3CX recently sent out an email letting resellers and customers know it doesn't offer support for 3CX installations running third-party add-ons, customizations, or integrations. If you're running Mr. VoIP or mConnect on top of your 3CX system, that support gap doesn't apply to you — the Cal4Care team handles configuration and setup, ongoing management and maintenance, troubleshooting, and security updates directly.

To open a support ticket, log into the Cal4Care portal, click Support Ticket, then Create New Ticket, and fill in the details of your issue along with any relevant screenshots or files. Every customization we build is tailored to your specific business requirements — get in touch with any questions.