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  mConnect offers ground breaking Department solution that allows you to add as many departments as your company requires.You can also assign any number of agents to a specific department and take back whenever you wish. The product accommodates businesses of various sizes and suits all types of industries. It helps to streamline your activities and contributes to the overall growth of your business.  .

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 Leads play a significant role in the success of any business. mConnect Omnichannel offers excellent Leads Management Solution.You can store all the information about Leads and move your leads through the purchase funnel. mConnect Lead Management Solutions provide you simple codes where you have to fill in only the essential information such as lead token, name, email, phone, city, country and message. Our user-friendly Lead management solution enhances lead nurturing..

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mConnect Agent management solution enables you to add and manage all the agents of your organisation at a single point. You can retrieve Agents from 3CX effortlessly. You can add single or multiple agents using the mConnect Agent management solution. You can also edit, update and delete Agent information. Information like name of the agent, phone number, user name, user password, email Id, SIP user name, SIP password, extension and authentication number can be saved. Permissions for various access such as social media, lead, external ticket, etc.,.

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mConnect offers the smart technology to collect customer information. Collect, save, and manage Contact Owner, Lead Source, personal information, title, Department information including Responsible Department and the activity. The home, office and mobile phone numbers, fax, email and the secondary email information can be collected.The Assistant’s name and phone number, Skype and Twitter IDs and the person whom he reports to and reporting also can be gathered. Options to make notes about the contact and Aux codes are also available..

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mConnect Omnichannel offers out-of-the box Wrap-up codes management solution. Wrapup codes serve to indicate the upshot of a customer engagement. mConnect offers wrap-up codes that are accurate. The Agent can select wrap-up codes from a drop-drown list which is pre-populated by call codes. You can also add any number of codes you want to suit your requisite. The wrap-up codes can also be edited, updated and deleted. Wrapup codes also offer consistency in how agents record their call types. This allows proper planning in categorizing calls..

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mConnect offers exclusive chat solution to enhance your business. Break the boredom of a plain chat widget. Make your chat widget the attention grabber of your website. Induce the customer’s curiosity to chat. Omnichannel offers excellent features to change the colour, name, appearance, and position of your chat widget. Set sounds and time zones. Manage users and departments. Check email while offline. Set idle chat duration..

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