CRM Integrations

Customized 3CX CRM Integrations by Mr. VoIP
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Get more 3CX CRM Integrations with Mr. VoIP Tools 

3CX offers out-of-the-box CRM integrations, available with the PRO and Enterprise editions which you can easily Plug’n’Play them with 3CX. But what happens if you are running a custom in-house CRM or a CRM that’s not in 3CX’s supported list?

Running a PBX and a CRM that do not communicate between them is counter-productive. You’re forcing your teams and agents to manually add new contacts, log calls as well as dial numbers. They have to manage and maintain 2 separate phonebooks which could also mean they won’t always know who is calling them. Productivity and customer service will take a hit.

Put simply, it won’t work. Especially, when you run a call center with a large number of calls. What are your options?

You already know you want to use 3CX as your PBX. You also know you don’t want to have to switch your current CRM.

Simple. With Mr. VoIP you can get customized 3CX CRM Integrations. No matter which CRM you’re using we can integrate it with 3CX for you. So, if the reason you’re reluctant to make the switch to 3CX is the fact that your CRM is not integrated with 3CX then stress not. We’ll custom-build a CRM Integration for you – just get in touch with our team!

Contact us for your custom 3CX CRM Integration today.

We develop customizations for your business needs

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Mr. VoIP app for 3CX & Microsoft Teams Integration
Mr. VoIP app for 3CX & Microsoft Teams Integration

Mr. VoIP App for 3CX and Microsoft Teams Integration 

Looking for a truly seamless integration between 3CX and Microsoft Teams? Have we got some great news for you. 

Enable your agents to manage their 3CX calls, contacts as well as internal and external chats directly from their Teams message textbox with the all-new Mr. VoIP Teams App. 

The app is available for Windows, Mac, iOS and Android operating systems allowing you to benefit from it no matter which device you are using. 

Contact and Call Management 

Complete call and contact management integration between 3CX and Teams: 

  • Click2Call 
  • Make and receive calls 
  • Transfer calls 
  • Access call history 
  • Log-in and out of call queues 
  • View and manage contacts 
  • Forward customers to the agent survey tool 
  • Call logging and notes 

Internal and External Chat Management 

The app also offers integration chat platforms: 

  • Internal chats between colleagues 
  • Website live chat with your website visitors 
  • WhatsApp integration 
  • Facebook integration 
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We develop any customized solution to fit your business needs

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New Cliniko integration with 3CX Phone System via Mr. VoIP tools
New Cliniko integration with 3CX Phone System via Mr. VoIP tools

Fresh out the oven! A new Cliniko Integration for 3CX with Mr VoIP add-ons

Great news for our healthcare practitioners and clinics that are using Cliniko and are looking for Cliniko integrations with their PBX and call center software.

This Cliniko integration with 3CX which is enabled with Mr VoIP saves time and boosts productivity. Users no longer need to toggle between their Cliniko and 3CX interface to manage calls and see patient records. When an incoming call occurs the caller ID is automatically matched to a patient’s record in Cliniko and if no record is found a new one is created.

Additionally, call recordings are automatically saved and new cases are created within Cliniko under the patient’s record. Therefore, no matter who the patient speaks to the next time they call a clear communications history is accessible for all agents of the system without the need to add call logs manually.

In a nutshell:

  • Call Pop-ups – The patient record is brought up automatically during a call
  • Call Journals – Calls are logged automatically as cases in Cliniko under the patient’s record
  • New Contacts – can be created when a call is received from an unknown number
  • Call Recordings – call recordings are automatically saved and saved in Cliniko under the patient’s record

Check out the Cliniko Integration with 3CX and Mr. VoIP in action:

Custom CRM integrations

If you’re using a CRM which is not natively integrated and supported by 3CX get in touch with us and we will develop a custom CRM integration for you.

We develop customizations for your business needs

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Easy Zoho CRM and 3CX integration with Mr. VoIP tools
Easy Zoho CRM and 3CX integration with Mr. VoIP tools

Mr. VoIP enables Zoho CRM Integration with 3CX V16/V18

You read that right! You can now integrate your Zoho CRM with 3CX V16/V18 via Mr. VoIP. This is great news as this integration allows Zoho CRM users to increase productivity and save time by no longer toggling between the two apps for their daily tasks.

What does this integration do?

  • Click to Call – Launch calls from Zoho CRM via 3CX
  • Call Pop-ups – The customer record is brought up automatically during a call
  • Call Journals – Calls are logged automatically as call records in the CRM
  • New contacts – can be created when a call is received from an unknown number
  • Follow-up – Add a follow-up action to a call (Schedule Call, Event, Task)

Easy setup and configuration

Not only is the integration itself great news for 3CX and Zoho users alike, we’ve also made the setup and configuration as easy as 1,2,3. And we mean that! With just a few simple steps you will have the integration configured and ready to go in no-time.

Need a custom CRM integration?

If you’re using a CRM which is not natively integrated and supported by 3CX get in touch with us and we will develop a custom CRM integration for you.

We develop customizations for your business needs

Learn More

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callncall microsoft teams
callncall microsoft teams

Calncall clubs with Microsoft Teams!

Offers Cut-rate Unlimited Unified Business Communication!
The recent pandemic wave has pushed the global workforce indoors and there has been a considerable increase in cloud communication consumption. The alliance of Calncall with Microsoft Teams has been rightly timed and has helped our customer organisations to cope with this bumpy transition by empowering them to keep their business communication robust and at the lowest cost. Calncall provides premium SBCs (Session Border Controller) that securely connect Teams apps to the SIP Trunks (Session initiation protocol). This development has enhanced the capabilities of business phone system with a strong focus on delivering a great user experience at low cost. The on-demand solution reaches the users with greatly simplified set-up process.

We develop customizations for your business needs

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Check out the ground-breaking features that meet the sophisticated requirements of your business:

Scalability: We know that your business grows every day and you can scale up according to your future expansions without any trouble.

Dedicated DID numbers: What if your customers are already familiar with your number and you do not want to change? Keep your numbers with you. Number porting can be done just at the snap of your finger.

Additional Numbers: Get multiple additional numbers. Make easy online purchases with just a few clicks.

Interoperability: Reduces multivendor incompatibilities

Interworking: Enables interworking between various protocols.

High Availability: SBCs route sessions across network interfaces to warrant high availability.

Fail-over solution: With our SBCs you can manage disruptions effectively, even at rough situations.

Compatibility: Works on all platforms and softphones enabling hassle-free communication at the fullest capacity in cloud.

Key Benefits

  • Make inbound and outbound calls from anywhere.
  • Chat or group-chat instantly and respond quickly to your customers and colleagues.
  • Swap between voice and video calls or elevate a voice call to a video call.
  • Crystal clear video-conferencing. Schedule meetings.
  • Easy connectivity and effective collaboration.
  • Share files and documents in real-time.
  • Customise third-party tools.
  • Time Saver. Create a faster workspace.
  • Increased productivity.

Calncall has a vast and expert experience in delivering multiple models of SBCs for more than a decade now for prominent business-houses. The appliances have undergone third-party testing and have been certified for being highly operational even in challenging circumstances.

Click Cloud SBC Subscription for MS Teams (calncall.com) for a wide-range of subscription plans.

Introductory Lines

Big cost savings! Calncall aligns with Microsoft Teams to supercharge your global communication with free inbound calls, lowest per minute charges for outbound calls, easy number porting, smooth inter-operability and more. Use a mobile or web portal for a seamless interaction with your clients and employees from anywhere. Make use of the incredible features and increase your ROI.

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mrvoip 3cx zohodesk
mrvoip 3cx zohodesk

Mr.VoIP fixes an automatic support operator by integrating 3CX with Zohodesk

Mr.VoIP has capacitated a major upgrade by integrating 3CX with Zohodesk. Because of the integration, the contacts found in CRM and 3CX will automatically be combined and the user will be able to handle the contacts without searching for data separately in different platforms. When a call lands in from a customer, it is automatically checked in the existing contact list and if the contact is not found then the customer’s contact details will be automatically created. This automatic creation enables to save time, improve agent’s productivity and increase customer satisfaction.

There is an additional advantage attached to the automation. Whenever there is a call from the existing customer, there will an automatic screen pop-up displaying all the information about the customer interaction. This feature makes it easy for the user to comprehend the customer behavior pattern and to identify the glitches quickly.

Contact Creation & Screen pop-up

There is still more to this. Now you can offer round-the-clock support to your customer which is fully automated. What it means is that tickets will be created automatically when a call lands in and during the call ring time itself.

“The Mr.VoIP facilitated integration redefines customer service by providing a timely support which is most crucial in a business” stated Manikandan Chockalingam, Founder – Cal4Care Group

The customer rises a ticket when they are not able to find a solution to a problem and this frequently occurs when they visit your website or interacting with the product. Thanks to the automation, the tickets are created during the call ring time itself. If already the ticket is open then it gets updated in the same ticket or else as a new ticket and is assigned to the agent. It saves time and effort of the user and helps to avoid unfortunate delay in customer service. Now that all the tickets are pulled in one place, it helps in understanding the concerns better and to offer timely and personalized help.

Updated Ticket

Filing call log is an integral part and this is also available in the automated package. All the details about the call and the ticket created is put up against the contact. The date and time of the call, the customer’s number, and the agent’s name to whom the ticket is assigned will be displayed automatically.

Automatic call recording also is available and this also will be posted against the contact information by design. It can be then downloaded and played when there is a need.

Automatic Call log and Call Recording URL

MR.VoIP has simplified the support process through complete automation which aids the user to efficiently resolve the customer issue and see the customer satisfaction skyrocket.

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bitrix24 mrvoip
bitrix24 mrvoip

3CX Integration For Bitrix24 – Automated Contact Creation for Optimised Management

In our latest collaboration with Bitrix24, we have successfully integrated 3CX with Bitrix24 CRM. The integration powers automated creation of new contacts. While the existing contact info gets easily included, the new contacts are created automatically as the user speaks to the customer during the call answer time. This added functionality will enhance contact management and from now on creating and maintaining contacts is quite different from the previous method of creating contacts manually.

The agents can effortlessly update the contact’s information and converse with the customer at ease as the user need not switch between the contact information in 3CX and CRM separately. This will allow the employees to work efficiently and make the customer happier.

What’s more is that, as the agent speaks to the customer there will be a screen pop-up and the customer data will be displayed on the screen as the user begins to chat with the customer. The instant exhibit of information as a screen pop-up is a real time saver. It facilitates the user to have a quick view of the previous customer interactions and makes ready the agent for the present conversation enabling the process of converting the conversation to a deal-seal or providing appropriate resolution efficiently. The screen pop-up has been designed to be more compact and easier on the eye with soothing colour theme and relevant buttons.

Contact Creation and Screen popup

“The integration is aimed at increasing productivity and profitability all the while offering better user experience and enhanced contact management…” said the Founder of Cal4Care Group, Manikandan Chockalingam.

Mr.VoIP enables automated call log creation also. The details of the call will be posted against the Contact’s number after the call automatically. The call time, date, the agent’s name and number, and the call duration will be listed.

Call Details posted against the Contact

The agent can complete the call log fully with the recording path. The call recording Url will be exhibited against the contact’s number automatically. The recording can be then downloaded when required.

Call Recording URL posted in CRM

All the users of Bitrix24 CRM can now get ready to take the customer service to the next level with the integration of 3CX.

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We develop any customized solution to fit your business needs

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mrvoip sugar crm
mrvoip sugar crm

Sugar CRM Users can now enjoy Surge in Leads Generation with 3CX Integration by Mr.VoIP

Mr.VoIP has always ensured that it not only provides solutions but great solutions which is once again demonstrated in the integration of 3CX for Sugar CRM. It is easy now to add, retrieve, and filter Contacts and Leads without swapping from 3CX to CRM or other devices. Due to the integration, the information of the already existing contacts and leads will be automatically incorporated and when a new lead calls, the number will be automatically established while the user is answering the call. The additional attribute will help gather and manage potential buyer data in one place. This creates customer centric environment for better engagement with potential leads and for building strong purchaser-relationship. 

“The integration facilitates increased lead engagement and retention. The user can now reclaim the hours of repetitive tasks and increase the win rate and the forecasted sales in the pipeline” said Manikandan Chockalingam, Founder – Cal4Care Group. 

We have more to this secure and simplified management of contacts and leads. During the time of call, there will be a screen pop-up with all the details of the customer furnished. As we have made it easy to organise the customer data and conversation, there is no need to go back and check for info. The pop-up option will help the user to quickly understand the customer’s needs and will be able to better explain the issue or take advantage of the lead insights to convert as sales. 

Contact creation and screen pop-up 

The technology also enables automated call log completion. When the user completes the conversation with the customer, the entire detail about the call including the contact’s number, the time and date of the call, call duration, and the agent’s name and number will be displayed against the lead’s number. 

Automatic creation of call logs 

Call recording is vital for businesses and recording and monitoring is prevalent especially in insurance, financial services, hospitality, and retail industries. The benefit being large and varied such as assessing customer satisfaction, agent’s efficiency and improvement of process, call recording is hugely being required and accepted. This feature is also fully automated. The call recording Url also will be automatically exhibited against the lead’s number. The call recording can be downloaded at anytime and be shared as and when needed. 

Call Recording url posted against the Lead 

The users of Sugar CRM can now take advantage and benefit from the enhancements for refined performance and optimised ability to boost sales and productivity.

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