Imagine having a personalized wallboard displaying timely data of your ticketing system, CRM, website contents, videos or just about any other information you may need in one place. You can have it all now with MRVOIP wallboard customization features.

Having a custom wallboard is particularly useful to contact centre agents, supervisors and managers. The convenience of knowing the number of calls in the queue, call priority and how long a call has been placed on hold in real time has been proven to improve any contact centre performance.

MRVOIP very own agent post rating application lets them vent out their frustrations directly to you (luckily not to social media) giving you enough time to recover from the damage done and quickly resolve the issues at hand.

Get helpful reports to drive accountability and track ROI benefits with MRVOIP custom reporting that caters just the right metrics at the right time providing global visibility of the environment of your organisation is currently in.

Predictive Dialler app is a scalable solution that works for all business sizes and includes reporting analytics. Since the predictive dialler works through cloud integration, so your software will be automatically updated to ensure you get real time data. In that way, you can monitor your rep behaviour and implement improvement strategies with built-in analytics and reporting.

Contact Manager app is a scalable solution that works for all business sizes and includes reporting analytics. Since the Contact Manager works through cloud integration, so your software will be automatically updated to ensure you get real time data. In that way, you can monitor your rep behaviour and implement improvement strategies with built-in analytics and reporting.

The dialler brings together calling technology and sales enablement programs to help companies call as many leads as possible while ensuring its compliant and legal at all times.

The dialler compares potential leads list against internal whitelist data and blacklist data category before commencing with the dialling. This feature will significantly reduce downtime between calls and capture higher customer response rates.

The dialler brings together calling technology and sales enablement programs to help companies call as many leads as possible while ensuring its compliant and legal at all times.

The dialler compares potential leads list against internal whitelist data and blacklist data category before commencing with the dialling. This feature will significantly reduce downtime between calls and capture higher customer response rates.