Imagine having a personalized wallboard displaying timely data of your ticketing system, CRM, website contents, videos or just about any other information you may need in one place. You can have it all now with MRVOIP wallboard customization features.
Having a custom wallboard is particularly useful to contact centre agents, supervisors and managers. The convenience of knowing the number of calls in the queue, call priority and how long a call has been placed on hold in real time has been proven to improve any contact centre performance.
The benefit of having this visual communication tool configured based on team or group based will ensure only the most useful data shown at all times. For example, a contact centre manager’s wallboard will display all real time data that is different from the data shown on the large display screen to agents. Colour coding also plays a major role in differentiating agents and contact centre teams performance.
You can also choose to configure it to be displayed at agent’s desktop, accessible through web browsers using mobile devices remotely or on a large plasma screen right in the heart of your contact centre.
Take charge of your wallboards today to ensure you are only creating a wallboard that displays key metrics and targets that are achievable and actionable.
Talk to us today to find out more.