MR-VOIP Licensing Model

Description
3CX Software 4SC – 8 SC 16SC – 32 SC 64SC – 128 SC 256SC – 512 SC 1024 SC
MR-VOIP Universal Tools Base License Edition Lite Edition Standard Edition Professional Edition Enterprise Edition Premium Edition
License Type Base License (Site)
Subscription 1 Year Subscription, Free Upgrades & Updates (if any)
Universal Tools Annual Renewal Optional – Annual software renewal entitled 1 year subscription,free upgrades & updates& patches
CRM Add-on Module CRM Module (Simple) / (Complex)
AD Add-on Module MS Exchange Active Directory
Reports Module Call Center Reporting
Wallboard Module Call Center Wallboard
Ticketing Module Support Ticketing Integration

MR-VOIP Universal Tools Modelling

By Activities

  • mrvoip call center 3cx Call Centers Activities
  • mrvoip logistics activities 3cx Logistics Activities
  • mrvoip marketing activities  3cx Marketing Activities
  • mrvoip sales activities 3cx Sales Activities
  • mrvoip support  activities 3cx Support Activities

Call Centers Activities

mrvoip call center 3cx

Interested to become a top most Call Center, then leave it with us. This is right time start upgrading your 3CX with Mr.VoIP Universal Tool. Our Expertise will assist you for your next level business. Easily handle your staff action in day today work with our custom wallboard.

Start to customize your Inbound / Outbound calls by using following services.

  • Route the call based on the caller id to Customer assigned agent
  • Customer rating input will post to the CRM Portal
  • If the customer is calling after office hours the call details will be posted in CRM Portal
  • Call Details will be posted after end up the calls
  • Agent status will be posted on the CRM Portal when the agent changed to Queue Log in & Log Out
  • Call details will be recorded on the CRM Portal when the Drops happen
  • Queue Static call details
  • Agent Static call details
  • Pin Code Dialing

Logistics Activities

mrvoip logistics activities 3cx

If your company is engaged in collection activities, Mr.VoIP Universal Tool can make your processes more efficient.

Automate outbound dialing with one of our dialers. Archive recorded conversations with Recording Manager. Monitor Agent activities in real-time with our Wallboard. Create custom reports with 3CX Exporter. Manage customer interactions with one of our CRM Plugins. Need a custom solution? We have a dedicated team of more than 35 3CX programmers ready to help.

Automate outbound dialing with one of our dialers. Archive recorded conversations with Recording Manager. Monitor Agent activities in real-time with our Wallboard. Create custom reports with 3CX Exporter. Manage customer interactions with one of our CRM Plugins. Need a custom solution? We have a dedicated team of more than 35 3CX programmers ready to help.

  • Agent Rating
  • Billing Solutions
  • Wallboard Customization
  • Custom Reporting
  • Custom Softphone
  • Custom CRM Integration

Marketing Activities

mrvoip marketing activities  3cx

Are you engaged in marketing activities? Mr.VoIP Universal Tool has products specifically designed for you.

Our dialers can automate your outbound marketing campaigns. Ensure your customers are routed to the correct agent the first time with our routing tools. Monitor inbound and outbound agent activities in real-time with our wallboard. or inbound marketing that generates customer inquiries, we have the tools to enhance your business and improve your marketing efforts. Make it easy for your customers to contact you with our free Click-To-Call website component. Pop customer data from your CRM with our 3CX plugins. Build custom reports with the help of our 3CX Exporter. Get instant feedback from your customers with our post-call surveyor.

You invest a lot of dollars on your marketing efforts — get the best back for your buck with VoIPTools.

  • Billing Solutions
  • Click 2 Call
  • Custom Softphone
  • Custom Wallboard
  • Custom CRM Integration

Sales Activities

mrvoip sales activities 3cx

Sales encompasses many business processes from prospecting, to customer relationship management, to marketing campaigns. Mr.VoIP Universal Tool has a broad range of solutions to augment your sales activities.

Use one of our dialers for outbound campaigns. Encourage competition within your sales organization with our 3CX Competitive Wallboard. Document agreements and manage recorded calls with our Recording Manager. Ensure a voicemail never goes unheard with our Voicemail manager.

Need a custom solution? We have a team of more than 35 programmers ready to create a solution that meets your specific needs. We can help you integrate your 3CX phone system with all your sales activities.

  • Custom Softphone
  • Call Recording
  • Agent Rating
  • CTI & WEBRTC
  • Billing Solutions
  • Wallboard Customization
  • Predective Dialler
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer
  • Click 2 Call

Support Activities

mrvoip support  activities 3cx

Providing first-class support to your customers requires a broad range of tools. Maximize your 3CX investment by tightly integrating your phone system into your support processes.

Do your customers need after-hours support? You need 3CX On Call Manager. Route VIP calls to a priority queue or assigned agent with our routing tools. Automatically pop customer information on inbound calls with our CRM plugins. Monitor agent productivity with our Wallboard. Get immediate feedback from your customers with our Post Call Surveyor. Need an audible warning when your support team is overwhelmed? 3CX Queue Notifier (Chime) is the solution you need.

We have the tools you need to get the most out of your 3CX investment.

  • Custom Softphone
  • Call Recording
  • Agent Rating
  • CTI & WEBRTC
  • Billing Solutions
  • Wallboard Customization
  • Predective Dialler
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer
  • Click 2 Call

By Categories

  • mrvoip universal tools  3cx Mr.VoIP Universal Tools
  • mrvoip call flow designer  3cx Call Flow Designer
  • mrvoip custom softphone Custom Softphone
  • mrvoip custom development  3cx Custom Development

Mr.VoIP Universal Tools

mrvoip universal tools  3cx

Whether your business focuses on Sales, Marketing, Customer Service, or Support our 3CX CRM plugins can enforce the use of your CRM, reduce the time needed to manage contacts, and improve customer interactions. Do you need a custom integration? We can help integrate your CRM with 3CX and maximize your investment.

  • 3CX CRM Plugin for AutoTask
  • 3CX CRM Plugin for ConnectWise
  • 3CX CRM Plugin for Zendesk
  • Custom CRM Integrations
  • VoIPTools HTTP API

Call Flow Designer

mrvoip call flow designer  3cx

Whether you are a developer needing simplified tools to develop and troubleshoot software development activities, or are looking for custom software development resources, VoIPTools has the tools and expertise to help. We have more than 10 years experience developing VoIP solutions. We can help!

  • 3CX Monitor
  • VoIPTools Enhanced HTTP API Voice
  • Application Designer Add-ons
  • VoIPTools Relay for Developers Software developers (USA and India)

Custom Softphone

mrvoip custom softphone

Dialers come is many forms, whether it’s a traditional robo dialer like 3CX Dialer, or a preview dialer like 3CX Surveyor, or non-traditional dialers that automate dialing functions including scheduled calls like 3CX Audio Scheduler, or demand based dialers like 3CX On Call Manager and 3CX Click-To-Call. Regardless of your needs, VoIPTools has a solution to meet every need. Need a custom solution? We can help there too!

  • 3CX Surveyor
  • 3CX Dialer
  • 3CX Audio Scheduler
  • 3CX On Call Manager
  • 3CX Click to Call
  • Custom dialer solutions

Custom Development

mrvoip custom development  3cx

Managing recordings, either for regulatory compliance, documentation, storage management, or quality control, VoIPTools has the right tools for you.

With 3CX Recording Manager you can add notes to a call, score how your CSR handled the customer, create permanent archives, convert recordings to MP3 format, and define retention policies. 3CX Voicemail Manager enables you to transcribe the conversation, escalate unheard voicemails, utilize group voicemail boxes, forward the voicemail as an email attachment in MP3 format, and define retention policies.

These add-ons are a must-have for any organization that needs to manage recordings and voicemails.

  • 3CX Recording Manager
  • 3CX Voicemail Manager

By Industries

  • mrvoip distribution 3cx Distribution
  • mrvoip call center 3cx Call Center
  • mrvoip consultancy 3cx Consultancy
  • mrvoip government service 3cx Government Service
  • mrvoip logistics 3cx Logistics
  • mrvoip educational institutions 3cx Educational Institutions

Distribution

mrvoip distribution 3cx

Operating a distribution company has unique requirements. We can help improve safety with emergency notifications in the warehouse, provide scheduled announcements for shift changes and break times, notify staff when people have been waiting in the queue too long, add phone functions to line of business apps, and more.

  • Add, Delete, Edit Extension and Contact
  • 3CX HTTP API

Call Center

mrvoip call center 3cx

Providing effective care for patients requires regular communication and careful documentation. Using tools like 3CX Robo Dialer for automated appointment reminders; providing access to on-call physicians using 3CX On Call Manager; ensuring quick responses to emergencies using panic buttons on phones using 3CX Emergency Notifier; and custom integrations with practice management software for screen pops, note taking, and scheduling; all can make a medical practice work more efficiently and provide better patient care.

  • Call Recording
  • Agent Rating
  • Billing Solutions
  • Wallboard Customization
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer

Consultancy

mrvoip consultancy 3cx

Ensuring regular communication with customers, documenting agreements, and providing a high-touch relationship with customers is important to any business. Our tools help you reach out to customers using CRM integrations and our preview dialer – 3CX Surveyor. 3CX Recording manager helps document agreements, and manage long-term storage of recordings. For call centers, our Wallboard helps managers monitor employee performance, and 3CX Post Call Surveyor helps ensure your interactions with customers are meeting their needs.

  • Call Recording
  • Agent Rating
  • Billing Solutions
  • Wallboard Customization
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer

Government Service

mrvoip government service 3cx

Whether your challenge is tracking billable time, documenting conversations, or improving client interactions, we can help. Our 3CX Enhanced Billing Codes add-on ensures phone calls are billed to the correct client. 3CX Recording Manager helps document agreements, enables you to summarize conversations, and helps manage recording storage. Our automated routing tools ensure clients are automatically transferred to the correct attorney. Our CRM integrations make it simple to keep client history up to date. Improving your client interactions just got a lot easier with VoIPTools.

  • 3CX HTTP API
  • Custom Recording
  • Call Flow Designer

Logistics

mrvoip logistics 3cx

Safety in manufacturing facilities is crucial and our 3CX Emergency (911) Notifier ensures immediate notifications through panic and alarm buttons programmed on all your phones. Our 3CX Audio Scheduler eliminates the need for costly or antiquated systems used for scheduled announcements (shift changes, breaks, etc.). Our recording and voicemail management tools promote effective communications through email notifications, group voicemail, and voicemail escalation. Custom integrations with your line of business applications help ensure important interactions with customers are documented. Check out all of our tools to make sure you are getting the most out of your 3CX investment.

  • Call Recording
  • Agent Rating
  • Billing Solutions
  • Wallboard Customization
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer

Educational Institutions

mrvoip educational institutions 3cx

Safety is an important focus for any educational facility. Ensuring fast response when emergencies arise is critical. Our 3CX Emergency (911) Notifier ensures you know exactly where the issue is, and ensures immediate notifications are sent to critical staff. Panic and alarm buttons can be programmed on every phone. 3CX Audio scheduler can eliminate the need for proprietary solutions for scheduled audio (school start, class changes, recess, etc.). Ensuring mandated phone recordings and voicemail are preserved and archived for public record can be accomplished using our archival tools – 3CX Recording Manager and 3CX Voicemail Manager. Utilizing our automated dialer solutions ensure parents are aware of the status of lunch accounts, library resources, field trips, etc. See how our tools can help your facilities be more secure.

  • Add, Delete, Edit Extension and Contact
  • Call Recording
  • Agent Rating
  • Billing Solutions
  • Wallboard Customization
  • Custom CRM Integration
  • Custom Reporting
  • Call Flow Designer
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