Call Flow Designer

3cx call flow designer mrvoip

Content

With the 3CX Call Flow Designer (CFD) you can easily create complex call flows and voice applications visually – without programming or scripting. For example, query a caller for a customer number, validate this number against a database and route the call based on customer type. Or create a call flow that routes calls based on time of day.
Automate repetitive tasks and save valuable agent and customer time!.

Powerful Call Flow Building blocks

The Call Flow Designer includes ready to use building blocks that you can use in your call flows:

  • Playback
  • Menu
  • User input
  • Record
  • Disconnect
  • Transfer
  • Database Access
  • Email sender
  • Read / Write to File
  • Code execution
  • HTTP Requests
  • Sockets

Some of sample application

Some example call flows:

  • Route calls based on time of day
  • Direct calls based on customer input
  • Validate customer data against a database
  • Call surveys
  • Implement a Voice Payment gateway
  • Callback scheduler
  • Automatic outbound dialer – call numbers and distribute to agents

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