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Protect sensitive data with the new Mr. VoIP Call Recording Encryption tool
Protect sensitive data with the new Mr. VoIP Call Recording Encryption tool

Protect sensitive data with the Call Recording Encryption tool 

We’re introducing a new feature to our VoIP tool range: the Call Recording Encryption tool. This new tool is easy to use and configure, providing you peace of mind knowing that your and your customers’ data are protected from hacks.

Why do you need a Call Recording Encryption tool?

There are 3 main reasons why your business needs a call recording encryption tool:

1. Protect yourself and your customers from hacks

Thousands of attacks occur daily and if you happen to be on the receiving end, can cost your business money and customers. Protecting your intellectual property as well as your customers’ data should be of utmost importance. Up until March 2019, over 14 billion data records were lost or stolen and only 4% of these were encrypted. Many transactions with customers are done over the phone and as these numbers show if left unprotected, they can easily be obtained by hackers.

2. Comply with regulations

Many recordkeeping and data protection regulations already exist (CCPA, NARA, FINRA and MiFID II). By recording your calls, you are complying with these regulations and are avoiding steep penalty fines. Not encrypting your call recordings is evidence that you violated your duty to provide security procedures and practices to protect sensitive information.

3. Trustworthy business

When you’re transparent with your customers and make them aware that you take their privacy seriously by encrypting their calls and data, you’re building trust and as a result, have higher retention. New technology has created a trust crisis with customers and they need to know how their data is being stored – transparency here is a must.

Mr. VoIP Call Recording Encryption/Decryption tool

By implementing a call recording encryption tool like Mr. VoIP’s you’re ensuring that the above points are met and your business and customers are safe from hacks. And in the event that you need to decrypt a recording you can do this easily.

Read the guides:

For more information and to get your tool reach out to our team.

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We develop any customized solution to fit your business needs

New 3CX Click2Call Plugin by Mr. VoIP
New 3CX Click2Call Plugin by Mr. VoIP

Dial from your browser or CRM with the latest Click2Call Plugin 

Make it easier to dial numbers directly from your browser or CRM using Mr. VoIP’s Click2Call plugin. The plugin uses 3CX and allows your agents to simply click on a number to easily initiate a call. No more copy and pasting numbers into your dialler or web client.

The Click2Call functionality enables telephone numbers on any webpage or CRM system to be ‘hyperlinked’ allowing a simple click to initiate the call.

See it in action in the video:

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We develop any customized solution to fit your business needs

3CX Add-ons support
3CX Add-ons support

3CX Support: Add-ons & Customizations 

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations.

This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team.

You get Support from us

If you are using any one of our 3CX Add-ons or customizations by Mr. VoIP or mConnect, we commit to supporting you 100% with your 3CX installation. This includes:

  • Configuration & Setup
  • Management & Maintenance
  • Troubleshooting
  • Security vulnerabilities & Updates

How to open a support ticket

  1. Login to your Cal4Care portal and click on “Support Ticket”- the pink button on the top right menu.
  2. Click on “Create New Ticket” – top right in green.
  3. Fill in the form with as much detail as you can to help us resolve your issue faster. Share any screenshots or files for easier resolution.

Feel free to reach out to any member of our team should you need any clarifications.

We develop customizations for your business needs

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Chat and message from any platform with mConnect - See how in the video
Chat and message from any platform with mConnect - See how in the video

How to Chat and Message from your mConnect dashboard – Video

With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature.

mConnect integrates with:

  • Facebook
  • Twitter
  • LinkedIn
  • Telegram
  • WeChat
  • LINE
  • Business SMS

Find out how you can use this feature in our latest video:

We develop customizations for your business needs

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How to use the email ticketing feature in mConnect
How to use the email ticketing feature in mConnect

Offer Exceptional Customer Service with our Email Ticketing Feature

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.

In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on. 

In our latest video we explain how all the above work and more. Take a look!

We develop customizations for your business needs

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Call pop-ups, wrap-up codes, surveys and more in latest video
Call pop-ups, wrap-up codes, surveys and more in latest video

Your All-in-One Video tutorial for call pop-ups, wrap up codes and reports 

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any other.

In our latest video we explain:

  • How the call pop-ups work with a new or existing contact,
  • How to upload a contact list
  • How you can send your callers to take a survey
  • How you can manage and configure your wrap-up and aux codes
  • How you can generate wrap-up and aux codes in a few easy steps

We develop customizations for your business needs

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3CX Webinars July 2022
3CX Webinars July 2022

First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings

With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.

Make sure to register and reserve your spot as soon as possible.

We look forward to seeing you there!

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We develop any customized solution to fit your business needs

Centralized PBX Extension & Contact Management with Mr. VoIP Tools
Centralized PBX Extension & Contact Management with Mr. VoIP Tools

Centralized PBX Extension & Contact Management with Mr. VoIP Tools 

Use our HTTP API and manage all your 3CX PBX Extensions from one central dashboard. Save on admin time and effort and eliminate manual tasks by managing all your contacts and extensions from one place.

Your CRM, telephone directory as well as PBX extensions and contacts are all automatically synced and updated. Make an update to one and the rest will follow. No need to manually log into different systems and make changes and updates to each one separately.

The API utilizes resource-based URLs, status codes, methods (POST, DELETE, etc.), and JSON for requests and responses. Hence, making it easy to use HTTP clients in your backend for a powerful API interaction.

Add, edit and delete accounts of your PBX extensions. Create, edit and manage PBX extensions from the main console and send manual links, configuration files, and voice mail PINs. Use the softphone to modify auto-generated credentials and keep your customer records up-to-date.

Customize Each Account

Each user has their own unique needs. This tool allows you to customize each user account accordingly. Create unique meeting room names, personalized inbound call numbers, and 3CX meeting links. It’s easy and saves you loads of admin time.

  • Uses predictable, resource-oriented URLs.
  • Uses built-in HTTP capabilities for passing parameters and authentication.
  • Responds with standard HTTP response codes to indicate errors.
  • POST JSON Object/Array.
  • Highest level of security.

Read the manual.

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We develop any customized solution to fit your business needs

3CX API Integration for Call Recordings
3CX API Integration for Call Recordings

3CX API Integration with Mr. VoIP’s Call Recording API 

For a CRM Integration to be truly seamless and allow your agents’ productivity to reach an all-time high, they need to have the ability to access everything they need from one interface. Most agents prefer to do most of their work in their CRM system. Apart from customized CRM integrations for 3CX, Mr. VoIP also offer a 3CX API Integration specifically designed for call recording.

What does the 3CX API Integration do?

And what exactly does this call recording API for 3CX work offer? It enables your agents to access your 3CX call recordings straight from their CRM system. All or certain – according to your settings- call recordings are saved in your CRM from the 3CX server. This allows your agents to listen to past conversations, hence, increasing customer satisfaction levels as they are always aware of past interactions, in detail. Our 3CX API for call recordings allows you to keep timely and easy-to-refer to call details

Choose to record one-on-one calls or even conference calls with enforced security using HTTPI protocol.

Mr VoIP’s API does much more than standard call recordings. Via one easy-to-use portal this 3CX API enables you to manage, search, download, play, compress, archive, delete, and export your call recordings. Making recordings faster and offering superior call quality, manageable disk space and an MP3 file download option, our call recording 3CX API is packed with benefits.

  • Save call recordings directly in your CRM
  • Enforced security with HTTPI
  • Manage recordings from single portal
  • Manageable disk space
  • MP3 file download

Want to see it in action?

Contact us for a demo

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Customized 3CX CRM Integrations by Mr. VoIP
Mr VoIP's sales and support hours for the 2021 holiday season

Get more 3CX CRM Integrations with Mr. VoIP Tools 

3CX offers out-of-the-box CRM integrations, available with the PRO and Enterprise editions which you can easily Plug’n’Play them with 3CX. But what happens if you are running a custom in-house CRM or a CRM that’s not in 3CX’s supported list?

Running a PBX and a CRM that do not communicate between them is counter-productive. You’re forcing your teams and agents to manually add new contacts, log calls as well as dial numbers. They have to manage and maintain 2 separate phonebooks which could also mean they won’t always know who is calling them. Productivity and customer service will take a hit.

Put simply, it won’t work. Especially, when you run a call center with a large number of calls. What are your options?

You already know you want to use 3CX as your PBX. You also know you don’t want to have to switch your current CRM.

Simple. With Mr. VoIP you can get customized 3CX CRM Integrations. No matter which CRM you’re using we can integrate it with 3CX for you. So, if the reason you’re reluctant to make the switch to 3CX is the fact that your CRM is not integrated with 3CX then stress not. We’ll custom-build a CRM Integration for you – just get in touch with our team!

Contact us for your custom 3CX CRM Integration today.

We develop customizations for your business needs

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