Agent Rating

3cx agent rating mrvoip

Content

When a customer is unhappy, they’d want to give feedback. MRVOIP very own agent post rating application lets them vent out their frustrations directly to you (luckily not to social media) giving you enough time to recover from the damage done and quickly resolve the issues at hand.

If you are driven by KPIs and Analytics, you cannot overlook the often ignored impact of feedback obtained from customers directly. MRVOIP agent post rating gives you first-hand information to learn what you are doing well and where you can improve. This could also turn out to be a fantastic tool when shared with your employees to help boost their morale or help to be better in future.

Learn about which employees are going out of their way to solve issues or merely churning through calls and chats. Get the information sent directly to your inbox daily or monthly for your reviews.

Gone are the days where the customer satisfaction results come in as watery and unreliable feedback leaving you clueless on what went wrong? Capture meaningful feedback from customers and start looking deeper at how your companies are being perceived by your customer in this real time agent post rating apps.

Talk to us today to find out more..

Client 1

Our one of the Client promotes the adoption of fair, responsible and progressive employment practices among employers, employees and the general public of Singapore.

With mixture of 3cx could and MrVop widely helped them to achieve agent rating, As TAFEP is a critical mission to handle human resources as the major important on agent rating widely help them to understand the Agent Realtime performance.

Call Flow Details

Once the agent finished their call conversation. They will transfer the calls to Ratting system. Once transferred to ratting system the system play greeting and ask for the ratting for the agents. Based on the customer input the system will recognize and store the entry.

Call flow diagram:

3cx agent rating call flow diagram mrvoip

Ratting system Report Portal:

We have provided portal to see the call reports, I have attached login portal screen Once login you you can see all the Ratting details which is posted by the customers.

Menu Options

You can below menu option which given based on customer requirement. We can customize the menu however you need.

Survey Report Page:

You can see all the ratted call details with agent name so we can analysis the agent statics. Also we have search option based on the date from, to Date & Agent name.

3cx agent rating report mrvoip

Survey Summary:

You can see summary of ratting value and quality of percentage using overall percentage.. You can analysis the summary of ratting using search function.

3cx agent rating survey summary

Agent Map

You can assign agent name based on the agent extension number who is transfer to the Ratting system. So we can see the name on the report page. Admin can control this page.

3cx agent rating agent map

Client 2

One of our American client company privately owned multi-level marketing[3] company that sells cosmetics products. According to Direct Selling News, Our American client company was the sixth largest multi-level marketing company in the world in 2015, with a wholesale volume of US$3.7 billion.Our American client company is based in Addison, Texas, outside Dallas. The company was founded by Mary Kay Ash in 1963. Richard Rogers, Mary Kay’s son, is the chairman, and David Holl is president and was named CEO in 2006

Our American client company sells cosmetics through a multi-level marketing model. Our American client company distributors (called beauty consultants) can potentially make income by directly selling to people in their community, and also receive a commission on wholesale purchases made by people they recruit into the distribution network

Our client company in Malaysia uses 3cx on premises and Agent rating on the cloud using MrVoip tools and Mr.VoIP Apps Web applications . Mrvoip tolls widely helped supervisor and management to understand the Agent qualifying on their day to day work .

Call Flow Details

Once the agent finished their call conversation. They will transfer the calls to Ratting system. Once transferred to ratting system the system will play greeting and play the language selection after select language this will route to ratting system message based on the language selection. Based on language the rating system ask the ratting for the agents. Based on the customer input the system the system recognize and store the entry.

Call flow diagram:

Ratting system Report Portal:

We have provided portal to see the call reports, I have attached login portal screen Once login you can see all the Ratting details which is posted by the customers.

3cx agent rating mconnect

3cx agent rating menu mrvoip

Survey Report Page:

You can see all the ratted call details with agent name so we can analysis the agent statics. Also we have search option based on the date from, to Date & Agent name.

3cx agent rating survey report mrvoip

Survey Summary

You can see summary of ratting value and quality of percentage using overall percentage.. You can analysis the summary of ratting using search function.

3cx agent rating survey summary mrvoip

Agent Map

You can assign agent name based on the agent extension number who is transfer to the Ratting system. So we can see the name on the report page. Admin can control this page.

3cx agent rating agent map mrvoip

Copy to Clip Board

We have done copy to clip Board function. When the agent receive calls it will copy the caller number with parameter to clip Board. Which can help you to retrieve the customer details on the CRM.

Resources

Case Study

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